Frequently Asked Questions
How much is shipping?
Flat rate of $4.99 per order within the United States.
How long does delivery take?
Orders are processed in 1-3 days, and total delivery takes an estimated 8-18 days. You'll get an email when your order ships.
What is your return policy?
Contact us within 7 days of delivery. Items must be unused and in original packaging. Damaged or incorrect items are covered if you email us within 7 days with photos. See our Refund policy for details.
How do I contact you?
Email vitalinooperez@gmail.com. We reply within 2 business days.
How long does the lunch box take to warm food?
About 20-30 minutes, depending on portion size and starting temperature. It has 4 temperature settings (40, 45, 50, and 55 °C) and an auto shut-off timer from 20 to 80 minutes.
What do I plug the lunch box into?
It's USB powered, so you can use a power bank, laptop, or USB wall adapter.
Is the soap dispenser rechargeable?
Yes. It has a built-in lithium battery and charges with the included USB cable.
Can I cancel my order?
Contact us as soon as possible. We can cancel an order only before it ships.